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13. Is it safe to leave contact information with you?
• We will not provide any personal information you provide to any third parties except when necessary to give effect to the transaction, and when we are legally required to do so.
14. Where is the pick-up point for my tour?
• Our customer service will greet and meet you at the hotel lobby for point-to-point pick-up.
• You have to be at the hotel lobby at least 5minutes before your pick-up time otherwise our coach or van will leave you behind for next pick-up point without the risk of liability.
15. What happened if I missed my pick-up?
• You can arrange your own transport at your own expenses to our check-in counter.
16. Where is your check-in counter?
• Penang check-in counter: Swettenham Pier, beside clock tower/Fort Cornwallis.
• Langkawi check-in counter: Kuah Jetty, beside Eagle Square.
17. What is my check-in time?
• Penang check-in time: 7.30a.m to 8.00a.m.
• Penang ferry departure time: 8.15a.m.
• Langkawi check-in time: to 9.30a.m.
• Langkawi ferry departure time: 9.45a.m.
18. What happen if I turn up late for boarding?
• Our ferry will leave you behind without the risk of liability.
19. What happen if it is raining on the departure day?
• Our tour will not be cancelled on raining day unless due to severe weather or sea condition, failure of machinery and Mother Nature.
20. Do I get a refund if the tour is cancelled due to safety reasons?
• In the event if the tour is forced to be cancelled due to severe weather or sea condition, failure of machinery and Mother Nature, we shall give a full refund on your amount paid and thereof after we shall have no further liability to you.
21. Do I need to be physically fit for snorkeling and scuba diving?
• You need to be physically fit and free from breathing and heart illness.
• No alcohol and medication should be consumed prior to snorkeling, and wear snorkeling vest to reduce the risk of over exposure to the sun and help to reduce dehydration.
22. Can I go for a beginner dive if I do not know how to swim?
• You just need to be physically fit to go for a beginner dive guided by our dive master on one-to-one basis.
23. What do I need to bring for my tour?
• You need to bring along your towel & swim wears for snorkeling and scuba diving, and cash for drinks or optional activities for your tour.
• Do not bring along not required personal items or leave behind your personal items unattended.
24. What type of tour transport do you use?
• We reserve the right to determine the type of ferry, coach, van or transport to be used on sharing basis.
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