主页 关于我们 自然公园 旅游服务 槟城 兰卡威 联络我们
出发地点 *
旅游配套 *
旅游日期   清除
人数 *
1. What is your contact number and address?
• Contact/Helpline Number: 604-8998822/6012-4842676.  • Address: 16, Jalan Tanjung Bungah, 11200 Penang, Malaysia.  • Business Hours: Monday to Sunday & 10.00a.m to 10.00p.m.
2. What is the latest possible date to make my bookings?
•  We can only accept internet booking at least 3 days before your tour departure date.
3. How do I know my booking is confirmed?
• Your booking is confirmed only after we issue you a booking number and tour e-voucher.
• It is only valid for travel on departure date and travelers named specifically in your booking.
4. What type of currency can I use to make my payment?
• We only accept Ringgit Malaysia (RM) for our tour fares.
5. Can I change my departure date and make names changes?
• You are only allowed to make changes at least 72 hours before your tour departure date otherwise cancellation charges will be imposed.
• There is an administration charge of RM 50.00 each time for changes made.
6. Can I get a refund if I make a cancellation?
• No refund for no-show or cancellation of internet booking less than 24 hours prior to departure. 
• A cancellation of 25% is charged for internet booking cancelled or changed less than 72 hour but more than 24 hours prior to departure
7. Can I postpone my tour if I am sick?
• A surcharge of 25% on tariff rate will be levied for postponement of your tour or make changes less than 72 hours prior to departure.
8. How do I get my refund if any?
• The refund will be made in the form of a credit entry to your credit card account on Ringgit Malaysia (RM) only.
• An administration fee of 5% on the amount to be refunded or a minimum of RM 50 whichever is higher is charged on a refund.
9. Do I have to pay for entrance fees or levy if any?
• The entrance fees, levy, surcharges, single occupancy charge, miscellaneous or incidental charge are excluded unless otherwise specified.
10. Can I request for a separate tour itinerary?
• Our tour itinerary is fixed on a combined tour basis.
• However, we reserve the right to change or cancel any portion of the itinerary without the risk of liability due to safety reasons or unforeseen circumstances.
11. Why do I need to declare my full name and passport number?
• We are legally required to do so for passenger declaration and insurance coverage.
12. Do I need to buy my travel insurance?
• It is strongly recommended that you must buy insurance for your travel needs.
• Our group personal accident insurance is only covered up to RM 20,000.00 and maximum age of 70years old for loss of life or permanent disability and medical expenses claim is per bill or up to a maximum of RM 1,000.00 only.
Page 1 2 3 
稳私声明 条款 网站地图 链接交换 有用的链接 旅馆 专题文章